Welcome to LuxeWear (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website luxewearshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.
1. General Information
LuxeWear is a premium online retailer offering runway-inspired collections including dresses, intimates, jumpsuits, skirts, and sleepwear. Our products are available worldwide, excluding Asia and certain remote areas.
Company Address: 1211 Rock Creek Trce, Nashville, US 37189
Contact Email: [email protected]
2. User Obligations and Responsibilities
- You must be at least 18 years old or have parental consent to make purchases
- You agree to provide accurate account and payment information
- You are responsible for maintaining the confidentiality of your account credentials
- You agree not to use our site for any unlawful purposes
- You are responsible for ensuring your shipping address is correct before order submission
3. Product and Service Description
We take pride in offering high-quality, luxury fashion items. All products are described as accurately as possible, including:
- Detailed product descriptions
- Material composition
- Size charts
- Color representations (note that monitor settings may affect color perception)
Hygiene Policy: For health reasons, intimates and sleepwear cannot be returned unless defective or not as described.
4. Order and Payment Terms
Order Process
- Orders are processed within 1-2 business days
- You will receive an order confirmation email
- We reserve the right to cancel orders for any reason, including suspected fraud
Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are processed in USD. International customers may incur currency conversion fees.
Shipping
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
- Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)
- Delivery times may vary based on location and customs processing
- We are not responsible for delays caused by customs or third-party carriers
5. Returns and Exchanges
Return Policy
- 15-day return window from delivery date
- Items must be unworn, unwashed, with tags attached and original packaging
- Original shipping fees are non-refundable
- Return shipping is customer’s responsibility unless due to our error
Exchange Policy
- Exchanges available for size/color (subject to availability)
- Customer responsible for price differences and additional shipping
- Follow standard return process indicating exchange preference
Refund Process
- Processed within 5 business days after return inspection
- May take 3-10 business days to appear in your account
- Issued to original payment method
6. Intellectual Property
All content on our website, including:
- Product designs
- Photography
- Logos
- Text content
is the exclusive property of LuxeWear and protected by intellectual property laws. Unauthorized use is prohibited.
7. Liability Limitations
- We are not liable for any indirect, incidental, or consequential damages
- Maximum liability is limited to the purchase price of the product
- We are not responsible for products damaged during shipping (contact carrier)
- We are not responsible for incorrect orders due to customer-provided incorrect information
8. Privacy and Data Protection
Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.
9. Governing Law
These Terms shall be governed by the laws of the State of Tennessee, USA. Any disputes shall be resolved in the courts of Nashville, Tennessee.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified Terms.
11. Contact Us
For questions about these Terms or any other inquiries, please contact our customer service team at [email protected].